“投资你的未来——语言是随着时间的推移而欣赏的资产”
嘿，本！感谢您访问我的个人资料！我很乐意让你成为我的下一个成功故事，永远改变你的教育生活！在与Ben一起学习英语，我的个性化系统有100%的成功率，帮助数百名学生达到流利程度，你可以成为下一个！
我很高兴与您分享我的教学之旅。凭借丰富的教育经验，我致力于营造一个促进成长、好奇心和成就的环境。
教育和认证
我持有阿拉克大学英语语言文学学士学位。我对教学的热情激励我获得了更多的认证，包括CELTA、TEFL和TESOL。
教学经验
在过去的5年里，我在各个学院和语言中心任教，与各个年龄段和水平的学生互动。我的经验从指导儿童到成人，涵盖了从会话到商务和学术英语的技能。
教学法
我以学生为中心的方法侧重于根据每个学习者的风格和需求量身定制的动态互动课程。我融合了传统和创新技术，使学习变得容易和愉快，鼓励积极参与和知识的现实应用。
持续专业发展
我致力于自己的成长，定期参加研讨会和研讨会，以加强我的教学实践，并了解最新的教育趋势和技术。
为什么选择我
选择我作为你的教育者意味着与知识渊博、经验丰富、充满激情的人合作，帮助你实现学业目标。我的综合方法确保了个性化的关注和支持，使您的学习之旅既有效又有益。
试听课旨在评估您当前的水平，因此我们可以制定量身定制的学习计划，帮助您实现目标。无论你是想在日常生活或商务会议上流利地说话，还是需要在理想的工作面试中取得优异成绩，还是希望在社交聚会中自信地建立联系，
我会为你准备最好的个性化材料。
制定如此详细的学习计划需要花费我几个小时。我为我的学生提供了我多年教学积累的最好的学习资源，这些资源价值数百美元！你会得到一切，流利的途径和所有的资源。
但是！如果你只想尝试一节课，你就不会得到学习计划、资源或任何真正的好处。你只需要和我聊50分钟的英语。听起来很有趣吗？我不这么认为。。。
精力充沛、以客户为导向的在线聊天客户支持专家，拥有5年提供优质客户服务和技术援助的经验。擅长同时处理多个聊天对话，同时确保客户满意度。熟悉问题解决、故障排除，并使用专业但友好的语气。
此外，一位熟练的英语作家、文案和翻译家，在书面交流、内容创作和本地化方面拥有深厚的背景，与不同的国际期刊合作了5年多。精通为不同受众制作清晰、可读、引人入胜的信息。熟悉德语，能够在需要时处理多语言沟通。致力于在高速环境中提供高质量的帮助。
_______________________________________技能和能力
-打字速度快，书面沟通能力强，旨在构建清晰、引人入胜的信息。
-较强的问题解决和故障排除能力，能够正确解决问题。
-强大的时间管理和多任务处理能力，可有效处理多种交互。
-具备CRM软件和实时聊天工具的技能，能够与客户无缝互动。
-精通争议解决和出色的客户服务，态度礼貌但务实。
-能够独立工作，也能在协作环境中工作。
-流利的英语（专家书面沟通技巧），波斯语（第一语言），德语知识，在需要时提供多语言交流能力。
_______________________________________工作经验
•在线聊天支持专家技术解决方案股份有限公司，远程
2022年1月至2023年1月
•为客户提供实时在线聊天支持，有效解决查询。
•协助客户解决产品相关问题和故障排除步骤。
•通过及时准确的响应处理高客户满意度。
•向相关部门安排并记录复杂问题。
•同时使用多个聊天会话，而不会损失服务质量。
•客户支持代表全球支持服务，德黑兰，2023年6月至2024年12月
•通过在线聊天和电子邮件回答客户的问题。
•协助更新常见问题解答和知识库文件。
•协助技术团队解决客户报告的错误。
•提供售后支持，并指导客户进行故障排除。
_______________________________________
教育
阿拉克大学英语语言文学学士，2020年
______________________________认证与培训
•客户服务培训——HubSpot学院，2022年3月
•在线聊天支持认证–Coursera，2021年7月
•数字营销认证——谷歌数字车库，2020年5月
_______________________________________语言文字
•英语（母语式）
•波斯语（原住民）
•阿拉伯语（初级）
•德语（初级）
帮助害羞或有困难的学生获得真正的自信。
设计符合你目标的课程，而不是教科书。
保持课堂有趣、专注和充满进步。
支持初学者、中级和回归英语学习者。
创造一个安全的空间，欢迎犯错，因为这就是你成长的方式。
整合学习心理学和辅导技巧，使课程个性化，最大限度地提高学生的积极性和进步性。
爱好：新闻
翻译与写作
游泳
跑
徒步旅行
喜欢的书：心理学
个人发展
学习心理学
指导
诗
传记
喜欢的运动：游泳
跑
徒步旅行
瑜伽
排球
乒乓球
经验（年）：5年
座右铭：“投资你的未来——语言是随着时间的推移而增值的资产”
"Invest in Your Future—Language is the Asset That Appreciates Over Time"
Hey, Ben here! Thank you for stopping by my profile! I would love to make you my next success story and change your educational life forever! At Learn English with Ben, my personalized system has a 100% success rate that has helped hundreds of students achieve fluency and you can be next!
I'm thrilled to share my teaching journey with you. With a wealth of experience in education, I’m committed to fostering an environment that promotes growth, curiosity, and achievement.
Education and Certifications
I hold a BA in English Language and Literature from Arak University. My enthusiasm for teaching inspired me to earn additional certifications, including CELTA, TEFL, and TESOL.
Teaching Experience
Over the past 5 years, I’ve taught at various institutes and language centers, engaging with students of all ages and levels. My experience spans from instructing children to adults, covering skills from conversational to Business and Academic English.
Teaching Methodology
My student-centered approach focuses on dynamic, interactive lessons tailored to each learner's style and needs. I blend traditional and innovative techniques to make learning accessible and enjoyable, encouraging active participation and real-world application of knowledge.
Continued Professional Development
Dedicated to my own growth, I regularly attend workshops and seminars to enhance my teaching practices and stay updated with the latest educational trends and technologies.
Why Choose Me
Choosing me as your educator means partnering with someone knowledgeable, experienced, and passionate about helping you achieve your academic goals. My comprehensive approach ensures personalized attention and support, making your learning journey both effective and rewarding.
The trial lesson is designed to assess your current level, so we can create a tailored learning plan to help you reach your goals. Whether you want to speak fluently in daily life or business meetings, or need to ace your dream job interview, or aim to connect confidently in social gatherings,
I’ll prepare the best materials personalized just for you.
Making such a detailed learning plan takes me hours. I provide my students with the best learning resources I've gathered over years of teaching, which are worth hundreds of dollars! You will get it all, the path to fluency and all of its resources.
But! If you only want to try one lesson, you won’t receive a learning plan, resources, or any real benefits at all. You'll just get 50 minutes of chatting about English with me. Sound fun? I didn’t think so...
Energetically driven and customer-oriented online chat customer support specialist with 5 years of experience in providing excellent customer service and technical assistance. Expert at handling more than one chat conversation at the same time while ensuring customer satisfaction. Familiar with issues solving, troubleshooting, and using a professional but friendly tone.
In addition, a skilled English author, copywriter, and translator with strong background in written communication, content creation, and localization working with different international journals for over 5 years. Proficient at crafting clear, readable, and engaging messages for different audiences. Familiar with German and capable of handling multilingual communication when needed. Dedicated to providing quality assistance in a high-speed environment.
__________________________________________________________
Skills & Abilities
- Adequate typing speed and strong written communication ability, with the aim of framing articulate and engaging messages.
- Strong problem-solving and troubleshooting skills to properly solve issues.
- Strong time management and multi-tasking skills to effectively handle multiple interactions.
- Skills in CRM software and live chat tools to seamlessly interact with customers.
- Proficient in dispute resolution and excellent customer care with a polite but businesslike attitude.
- Able to perform solo work as well as within a collaborative environment.
- Fluency in English (expert written communication skills), Persian (first language), with knowledge of German, providing capability for multiple-language communication where the need arises.
________________________________________
Work Experience
• Online Chat Support Specialist Tech Solutions Inc., Remote
January 2022 – 2023
• Provided real-time online chat support to customers, effectively resolving inquiries.
• Aided customers with product-related issues and troubleshooting steps.
• Handled high customer satisfaction with timely and accurate responses.
• Routed and documented complex issues to related departments.
• Utilized multiple chat sessions concurrently without loss of quality of service.
• Customer Support Representative Global Support Services, Tehran, June 2023 – December 2024
• Responded to customers' questions via live chat and email.
• Assisted in the update of FAQs and knowledge base files.
• Assisted technical teams in resolving customer-reported bugs.
• Presented post-sales support and guided customers through troubleshooting.
________________________________________
Education
BA in English language and literature, University of Arak, 2020
________________________________________Certifications & Training
• Customer Service Training – HubSpot Academy, March 2022
• Live Chat Support Certification – Coursera, July 2021
• Digital Marketing Certification – Google Digital Garage, May 2020
________________________________________
Languages
• English (Native- like)
• Persian (Native)
• Arabic (Beginner)
• German (Beginner)
Helping shy or struggling students gain real confidence.
Designing lessons that fit your goals, not a textbook’s.
Keeping classes fun, focused, and full of progress.
Supporting beginners, intermediate, and return-to-English learners.
Creating a safe space where mistakes are welcome because that’s how you grow.
Integrating learning psychology and coaching techniques to personalize lessons and maximize student motivation and progress.
hobby:Journalism
Translation and Writing
Swimming
Running
Hiking
Like Books:Psychology
Personal development
Learning psychology
Coaching
Poetry
Biographies
Like sports:Swimming
Running
Hiking
Yoga
Volleyball
Ping Pong
Experience(year):5 years
Motto:"Invest in Your Future—Language is the Asset That Appreciates Over Time"
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